Small acts of kindness

I recently read a blog with 50 random acts of kindness your customers will love. It was a bit American, but it had some nuggets in there that I really liked and it made me start to think about the small kindnesses we can all deliver. Here are some of the things I...

Why is delegating so hard?

I’m a control freak. It’s not something that I hide, it’s out in the open. It leads to no end of frustration on my part, and the tendency to keep everything close and do everything myself. Except I don’t. I’m not saying that I’m the world’s greatest delegator (you did...

10 things we do but shouldn’t

We were sat in the office the other day, having a moan about something – I can’t remember what it was – but we ended up talking about the things that people do, in a business context, that they really shouldn’t. We’re not talking about social faux pas or the behaviour...

Do you want your assistance to be virtual?

I’ve just read a great article about the best work to give to a virtual assistant. I found it really useful in helping me focus my ideas down from “Yes, we really do all that” to “Let’s think about what is the easiest stuff to outsource which has the greatest benefit...

The Discipline of Work

I recently wrote about my annoyance that admin was seen as the unskilled default job of our time. I’ve been thinking more about this – or more precisely, thinking about skills and how you get them. I’m at the top end of my 40’s and I can see how I am the sum of my...

Job Available: No Skills Required

I’ve got a beef and I don’t know what to do about it. Over the time PtG has existed I’ve had various different admin people. Their role has been to look after the day-to-day running of the business. This is where the problem lies and I believe it’s a two-sided one....
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