Bring me solutions, not problems

I’m sure it makes you cringe inside when you hear the solutions not problems adage used. It’s fallen into the same pit of disgust which also has “Run it up a flagpole…”, “Ducks in a row…” and the stupid box we’re meant to think outside of.
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The Here and Now

Consumers are still (blissfully) ignorant of the personal data they are giving away when they sign up to social media sites or use a file sharing app or get an OS update or order all their Christmas presents online.
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The clues in the name

What do you do if you have a supporter record in one person’s name but the email address is obviously for another person and does anyone know the answer?
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Head Space

How does our need to stick to the outmoded and archaic idea of a workplace play into the gradual decline of innovation in business?
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Just Giving. But to whom?

As a supporter of charities I feel OK about paying JustGiving, but maybe that’s because I understand what my money is paying for and the benefits of that cost.
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On top of the world

There’s been something that’s been niggling at me for a while now. It’s not something that many want to hear and it’s likely to be dismissed by many and not win me any friends.
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Raising the Stakes

Recently I’ve been quite vocal about my appreciation, nay fondness, for that little rascal we know as Raiser’s Edge and I’ve thought of a few things that I particularly like and why.
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The Return of the Luddite

The PtG team are always open to a bit of reflection and self-scrutiny and recently one of the things we keep talking about is our adoption of back-to basics methods.
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Major High

This may be a matter of terminology, but I’m not so sure it is. During my history as Charity Data Nerd the definition of Major Donor and High Value Donor have been pretty consistent. But are they changing?
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How big’s yours?

I can’t write this without admitting to being of a certain age. The age where things age, drop or pack up, and being from a family where the optical genes have always been questionable, I find myself needing more and more glasses. I have the everyday ones, the reading...

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Benefit of the doubt

I’ve spent years dealing with Gift Aid, and appreciate that I don’t know everything about it, but recently I had my noodles fried trying to work out HMRC’s benefit rules.
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The poor relation

Can anyone tell me why data and database roles are thought to be unnecessary, low down on the priority list, graded poorly and paid badly?
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Beep Beep!

Growing up I used to watch the Roadrunner outsmart Wile E. Coyote. I used to get great enjoyment out of the latest disaster befalling him, usually at the hands of a purchase from Acme Inc.
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Will we, won’t we?

Here’s a little dilemma for you. I’m going through some data and find an address for a supporter that is in a nursing home. Should we continue to contact the supporter or should I add a do not contact flag?
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Now you see me

Over the years the most common request from a consumer has been “remove me from your database”. A perfectly reasonable request and one which I will always, without hesitation, react to. The problem I have is that I can’t do it.
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Building consumer trust

I’ve made a good living managing data, analysing it and advising on how to get that data working harder. But I’m also a consumer. You’d think this would cause conflict, but I don’t feel it does.
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What a tool!

If I gave you a duster would you be able to clean your whole house: polish everything, clean the toilets, scrub the floors, hoover the carpets, de-grease the windows? How about unclog the gutters, mow the lawn, do the washing up and laundry?
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An Apple a day

For those of you that keep abreast of current affairs and news, you’ll be aware that over the last year there have been two separate rulings in the United States in favour of Apple.
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About time too

Since 2000 when Gift Aid was introduced by HMRC the declarations have got steadily longer and more complex.
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